Dear Customer,
Our community’s health, wellbeing, and security are our highest priorities. I want to personally reassure you, as one of our valued customers, of the steps we’re taking to continue delivering top-quality ingredients to your company. A contingency plan is in place and we’ve made every effort to side step foreseeable challenges that might arise in the upcoming weeks.
According to the Centers for Disease Control and Prevention (CDC) there is no evidence to support the spread of COVID-19 through food.
Regardless, here’s how we’re ensuring your protection:
Food & employee safety
Our employees are trained to the highest levels of food and employee safety certifications, strictly following GMPs (Good Manufacturing Practices). Nevertheless, we are reinforcing adherence to our rigorous and established hygiene processes and increasing sanitation measures throughout. As we closely follow the developing situation, we will continue to stay at the forefront of best manufacturing and shipping practices.
Delivery without interruption
Rest assured that we’re working with our network of professional shippers to ensure your deliveries stay dependable and consistent. That being said, we encourage you to place and receive orders with normal lead times. We will do our best to deliver faster emergency type orders, but due to the extreme uncertainty of new government restrictions and possible staff illnesses, we cannot guarantee expedited services can take place.
While I can’t predict what will happen in the coming weeks, Terra Ingredients, with its partner facility, Stone Mill, is committed to continuing services to the best of our abilities through this difficult time.
Peter Carlson
Director
Terra Ingredients
